Trace a refund After we initiate a refund, Stripe submits refund requests to your bank or card issuer. You will see the refund as a credit approximately 5-10 business days later, depending upon the bank. You may contact us if you don’t see the refund. A refund may not be visible to you for several reasons: Refunds issued shortly after the original charge appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off the customer’s statement, and a separate credit is not issued.Refunds can fail if the customer’s bank or card issuer has been unable to process them correctly. The bank returns the refunded amount to us and we add it back to your Stripe account balance. This process can take up to 30 days from requesting the refund. If you are asking about a refund which has passed the 5-10 business days, then contact us here and ask for the Acquirer Reference Number (ARN) corresponding to the refund. An ARN is a unique number assigned to a card transaction as it moves through the payment flow. You can then take the ARN to your bank, which will be able to provide more information about when the refund will be available.